Booking is easy! You can fill out the contact form on our website, email us at info@mannymedtransit.com, or call us directly during business hours (Mon–Fri, 9am–5pm). We recommend booking at least 24–48 hours in advance for scheduled appointments. For urgent or same-day needs, contact us and we'll do our best to accommodate you.

We recommend scheduling at least 24–48 hours before your appointment. For recurring rides (dialysis, chemotherapy, physical therapy), we can set up a standing schedule so you never have to rebook. Early notice helps us ensure the right vehicle and driver are available for your specific needs.

Absolutely — this is one of our most popular services. If you attend dialysis three times a week or chemotherapy on a regular schedule, we'll set up a standing appointment. Your driver will know your routine, your needs, and will be there consistently. Just let us know your schedule and we'll handle the rest.

We understand medical appointments can run over time. When possible, our drivers will wait for you. If a significant delay occurs, we'll work with you to arrange a pickup time that works. Please notify us as soon as possible if your appointment is rescheduled so we can update your booking without any cancellation issues.

Yes. We ask that cancellations or changes be made as early as possible — ideally at least 12 hours before your scheduled pickup. This allows us to reallocate the vehicle to another patient in need. Contact us by phone or email to modify any booking, and we'll be happy to help.

We cover a wide range of non-emergency medical trips including: doctor and specialist appointments, dialysis and chemotherapy sessions, hospital discharge and facility transfers, physical therapy, lab work and imaging, dental and eye appointments, mental health visits, and pharmacy runs for seniors. If you have a specific need, contact us and we'll let you know if we can help.

Yes — truly door-to-door. Our driver will come to your front door, assist you to the vehicle, transport you to your destination, help you inside the medical facility, and return you home safely. We don't just drop you at the curb — we make sure you're settled and safe at every step of the journey.

In most cases, yes — a companion or caregiver can accompany you at no additional charge. Please let us know when booking so we can ensure the vehicle has adequate space. If you require a personal care attendant (PCA) for medical reasons, that is accommodated as well.

Yes — hospital discharge transport is one of our core services. We coordinate directly with hospital discharge staff to ensure seamless timing. Whether you're going home, to a rehabilitation center, or a nursing facility, we'll have the right vehicle ready. We can handle patients who are ambulatory, in wheelchairs, or on stretchers.

Yes — we are a certified Medicaid Non-Emergency Medical Transportation (NEMT) provider. For eligible patients, your rides may be covered at little to no out-of-pocket cost. Our team handles all billing and pre-authorization paperwork on your behalf. Contact us with your Medicaid ID and we'll verify your coverage before your first ride.

We accept Medicaid, Medicare Advantage plans, and many private insurance plans that include NEMT benefits. We also accept managed care organization (MCO) plans and some employer-sponsored health plans. Coverage varies by plan — we encourage you to contact us so we can verify your specific benefits before scheduling.

For self-pay patients, our rates are competitive and transparent — no hidden fees. Pricing varies based on distance, vehicle type (standard, wheelchair-accessible, stretcher), and any additional assistance required. Contact us for a free quote. We believe cost should never be a barrier to necessary medical care, and we'll work with you to find an affordable solution.

For insurance-covered rides (especially Medicaid), some plans may require a physician's order or medical necessity documentation. Our team is experienced in navigating these requirements and will guide you through the process. For self-pay rides, no medical documentation is required — just book and go.

Yes. We have a fleet of ADA-compliant vehicles equipped with hydraulic lift ramps, padded interior, and certified wheelchair securement systems (tie-downs and shoulder belts). We can safely transport manual and power wheelchairs of all standard sizes. Please let us know your wheelchair type when booking.

Absolutely. All vehicles are cleaned and sanitized after every single trip. We use medical-grade disinfectants on all touch surfaces — door handles, seats, armrests, belts, and ramps. Our fleet undergoes regular deep cleaning and inspection. The health and safety of our passengers is our top priority.

Yes — we have stretcher-capable vehicles for patients who need to remain lying down or reclined during transport, such as post-surgical patients, those with severe mobility limitations, or patients requiring continuous positioning. Please specify this need when booking so we can assign the appropriate vehicle.

Yes — all Manny Transit drivers are professionally trained and certified. Every driver completes a thorough background check, holds a valid commercial driver's license where required, is certified in CPR and First Aid, and completes specialized training in passenger assistance for individuals with disabilities or medical conditions. We only hire drivers who demonstrate genuine compassion and professionalism.

For recurring appointments, we do our best to assign you the same driver so you can build a comfortable, trusting relationship. Consistency matters — especially for patients who may feel anxious about transportation. While we can't guarantee the same driver 100% of the time due to scheduling, we make it a priority for regular clients.

Your comfort and safety are paramount. If you ever have concerns — before, during, or after a ride — please contact us immediately at info@mannymedtransit.com. We take all feedback seriously and have a process to review and respond to any concerns promptly. Your experience matters, and we are committed to making it right.